WARNING: This product contains nicotine. Nicotine is an addictive chemical.

NOTICE
ALL SALES AGE-VERIFIED - CONTENT NOT INTENDED FOR MINORS

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Shipping & Returns

HHV Shipping Information

Time to Ship: Some Key Factors

You want your order fast and we want to get it to you quickly. We strive to process and ship all orders within 3-7 business days. Business days are considered Monday through Friday not including holidays.

 

Two key factors affect order processing time:

  • New regulations appear constantly at the state and local level.
  • Federal law in the U.S. prohibits the sale of any tobacco product to anyone under 21.

Before we can ship your order, we must ensure you are of legal age and that your location does not have a ban on flavors or on all vape products.

 

Custom Orders Take Time

HHV has always offered customization of each bottle of juice ordered.

That means we mix every bottle to order. Customization options are a great benefit, though it has always meant your HHV order can't ship as quickly as mass produced juices can.

 

Thanks For Your Patience

Changes in the industry require us to ask for more of your patience! We will keep working hard to get your juice to you as fast as we can.

Your order will ship as soon as it is mixed, or the next business day if our daily pickup has already occurred.

 

Want Faster Delivery When Your Order Is Ready To Ship?

If your order subtotal is less than $50 and you would like to upgrade to Priority Mail, add the USA Priority Mail Shipping Upgrade to your shopping cart.

Orders of $50 or more automatically receive this shipping upgrade at no additional cost.

International customers, this upgrade is only for orders with destinations within the USA.

 

STATE AND LOCAL BANS

Orders placed by residents of states or localities where vape flavors and/or vape related products are banned will not be fulfilled and a refund will be issued.

We are saddened by these laws and sorry for the inconvenience this causes our customers. In some cases, only retailers with a physical presence in your state are permitted to sell vape products to you in face to face transactions. You can let your local vape shop know you would like for them to carry HHV e-liquids. If they are interested, have them contact us for our wholesale information.

 

HHV Might Require Your Photo ID

It's The Law

During the 2019 holiday season, the Trump Administration passed a sweeping spending bill that also happened to include a provision to raise the federal age for tobacco products from 18 to 21.

 

We Might Need Your Photo ID

It may seem like a nuisance to you. But if our automated system can't verify your age, we must ask you for your photo ID. We take every step we can before contacting you for your photo ID.

 

Isn't It Automatic?

HHV uses Veratad AgeMatch for our U.S. customers. Your name and address are securely transmitted to Veratad to confirm that you are of legal age to purchase tobacco. This happens automatically and only one time per shipping address. The verification results are saved in your HHV account. If you change your address, you will be verified again.

 

Why Didn't It Work?

If you change your address, you will be verified again. If you request shipping to a different address than where you live, you can't be verified automatically.

If Veratad is unable to verify your age, we will contact you to ask for a copy of your photo ID.

 

You Can Help

Log into your HHV account and make sure your address is correct and that the spelling of your name and address is correct. Please also remove any old addresses from your address book. To improve the accuracy of your age verification you can add your date of birth to your account.

Providing your date of birth is now required for newly created accounts.

 

What If I Don't Provide My Photo ID?

We cannot legally fulfill your order. Without verification of your age, your order will be cancelled and your payment will be refunded.

 

 

International customers

We are now offering shipping based on the quantity of items orders on international orders. Please select the International Shipping option when completing your order. We have a strict limit of 16 30ml bottles per international order to fit within the largest packaging we have.

 

Returns

All electronic cigarettes and hardware accessories carry a 14 day replacement warranty.

There is no warranty, returns, refunds or exchanges on atomizers, cartomizers or clearomizers.

No refunds will be issued for custom e-liquids as taste is subjective.